Terms of Service

Just Solution is an online social support services platform that connects customers with service partners and Helpers. Service categories may include Companionship, Home & Errands, Health & Wellness, and Learning & Skills. Just Solution primarily acts as a platform for booking, coordination, customer support, and partner management.

Users must provide accurate and lawful information while using the platform. Customers and partners must be legally capable of entering into applicable service arrangements. Where a service requires a particular professional qualification, licence, registration, or authorization, the relevant partner is responsible for maintaining the required credentials.

Services are subject to availability, location, partner schedule, service category, and applicable booking terms. Just Solution may modify, add, suspend, or discontinue services where reasonably necessary. Service descriptions are intended to explain the general nature of available support and may vary by partner and requirement.

Just Solution operates on an advance-booking-only model. Customers must submit their booking request in advance and wait for confirmation. Regular service hours are 10:00 AM to 6:00 PM. A standard booking may be for a maximum of 4 hours, depending on the selected service and agreed schedule.

A ₹500 advance booking token may be required to confirm a booking. A booking is considered confirmed only after the required payment has been successfully received and the booking has been accepted/confirmed. Customers are responsible for checking the service, date, time, duration, and requirements before payment.

Subscription payments and confirmed booking/advance amounts are generally non-refundable. Customer cancellation after confirmation does not normally qualify for a refund. Any exception will be handled only where required by applicable law or specifically approved under the applicable Refund & Cancellation Policy.

Service partners may be independent professionals or service providers. Just Solution coordinates bookings and support but does not necessarily directly employ every Helper or professional listed on the platform. Partners are responsible for performing their services professionally and in accordance with applicable laws and their professional requirements.

Customers must provide accurate booking information, treat service partners respectfully, provide a reasonably safe service environment, follow applicable service instructions, and avoid requesting unlawful, unsafe, abusive, or inappropriate services. Customers must not misuse the platform or another person's personal information.

Partners must provide accurate identity, contact, skill, experience, and professional information where requested; maintain applicable qualifications or licences; follow booking schedules; treat customers respectfully; protect customer information; and comply with applicable laws and Just Solution policies.

Users must not use Just Solution for unlawful activities, fraud, harassment, threats, discrimination, exploitation, impersonation, unauthorized commercial activity, or any activity that may harm customers, partners, the platform, or the public. The platform must not be used to arrange services that are illegal or outside the permitted service scope.

Where Just Solution connects a customer with a legal, medical, nursing, financial, technical, or other specialized professional, the actual professional advice or service is provided by the respective qualified professional. Customers should independently verify professional qualifications where appropriate. Just Solution does not guarantee a particular professional result or legal/medical outcome.

Customers and partners must disclose relevant service requirements and follow reasonable safety instructions. Just Solution may refuse, pause, or cancel a service request where it reasonably believes the service could create an unacceptable safety, legal, or operational risk, subject to applicable law.

Depending on the service category, booking value, operational requirements, and applicable service terms, the service partner may receive approximately 70%–80% of the applicable service amount. Just Solution may retain approximately 20%–30% as a platform and service management fee for operations, technology, customer support, payment processing, marketing, partner coordination, verification, and administration.

By submitting a booking or enquiry, users may receive necessary calls, SMS, WhatsApp messages, emails, or other communications regarding bookings, service coordination, payments, support, and important platform information. Promotional communications will be handled according to applicable consent and communication requirements.

Use of personal information is governed by the Just Solution Privacy Policy. Users should provide only information necessary for the requested service and should not misuse, copy, sell, or disclose another person's information without authorization.

The Just Solution name, logo, website content, text, graphics, branding, and platform materials are owned by or licensed to Just Solution unless otherwise stated. Users may not copy, reproduce, modify, distribute, or commercially exploit such materials without appropriate authorization.

Just Solution will make reasonable efforts to provide a reliable platform and coordinate services. However, availability, delays, partner conduct, technical failures, circumstances beyond reasonable control, and service outcomes may vary. To the extent permitted by law, Just Solution is not responsible for indirect, incidental, or consequential losses arising from use of the platform or services.

Just Solution may suspend, restrict, or terminate a user's or partner's access where there is suspected fraud, misuse, unsafe conduct, policy violation, unlawful activity, non-payment, or other reasonable grounds. Action will be taken subject to applicable law and relevant circumstances.

Users should first contact Just Solution regarding booking, payment, service, or partner concerns so that the matter can be reviewed. Nothing in these Terms is intended to remove any consumer or legal rights that cannot lawfully be excluded.

Just Solution may update these Terms from time to time due to changes in services, technology, business practices, or applicable law. The latest version published on justsolution.in will apply to future use and bookings, subject to applicable law.

Just Solution connects clients with independent, verified helpers for companionship and everyday support services. All bookings are consent-first — either party may decline or end an engagement at any time.

Helpers join by choosing a membership plan; the current plans and prices are shown on our homepage and may be revised from time to time. Membership fees are charged for the plan period selected and are stated inclusive of the applicable term. Helpers keep the majority of the agreed rate for each booking, with the platform retaining a service commission.

Users must be 18 years or older to register as a client or helper. Misrepresentation, harassment, or requests for services outside the categories listed on this site are prohibited and may result in account removal.