Just Solution - One Helper, Many Solutions.
Just Solution is an online social support services platform connecting customers with service partners and Helpers. This policy explains the terms applicable to subscription payments, advance booking amounts, service bookings, and related payments.
All payments made to Just Solution are generally non-refundable, including subscription payments, advance booking amounts, booking confirmation amounts, service-related advance payments, and applicable platform or convenience fees.
Once a payment has been successfully completed and the applicable subscription or booking has been confirmed, the payment cannot be cancelled or refunded, except where a refund is required by applicable law.
Any subscription, membership, or subscription-related payment made to Just Solution is non-refundable. This applies whether the subscription is used fully, partially, or not used after payment. Change of personal plans, non-use, or discontinuation does not automatically create a right to a refund.
Just Solution operates on an advance-booking-only model. A booking amount or advance token is required to confirm a service booking. Once the booking has been confirmed, the amount paid is non-refundable. Customers should carefully check the service, date, time, duration, and requirements before payment.
If a customer cancels a confirmed booking after payment, the booking amount or advance payment will not be refunded. Customers are advised to confirm their availability and requirements before making a booking.
Service availability depends on category, location, schedule, and partner availability. If a selected Helper or service partner becomes unavailable, Just Solution may, where reasonably possible, offer an alternative partner, alternative timing, or rescheduling option. Such alternatives do not automatically create a refund entitlement.
Just Solution makes reasonable efforts to provide confirmed services as booked. If Just Solution is unable to provide a confirmed service due to circumstances within its control, we may offer an alternative service, rescheduling, replacement partner, or another appropriate resolution.
Any refund or adjustment in exceptional circumstances will be considered only where required by applicable law or specifically approved by Just Solution.
If a customer believes that a payment was deducted incorrectly, duplicated, or processed due to a technical error, the customer should contact Just Solution with the relevant transaction details. After verification, any genuine duplicate or erroneous transaction may be reviewed and handled according to the applicable payment provider's process and applicable law.
Approved refunds, where legally required or specifically authorized by Just Solution, will normally be processed through the original payment method or another appropriate electronic method. Cash refunds will not normally be provided.
Customers may contact Just Solution regarding booking or payment concerns. Our team will review the relevant booking, payment, and service records before responding. This policy does not limit any consumer rights or remedies that cannot legally be excluded under applicable law.
Just Solution may update this Refund & Cancellation Policy from time to time due to changes in services, business practices, technology, or applicable law. The latest version published on justsolution.in will apply to future bookings and payments.
Email:
justsolutiongurugram@gmail.com
Phone:
9084100004
Website:
justsolution.in
Office:
House No. 395, 1st Floor, Sector 12A,
Gurugram – 122001
If a booking is cancelled before the helper has been dispatched, the amount paid is refunded in full to the original payment method.
If a service could not be delivered as described, contact us within 48 hours of the scheduled booking and we will review the case and issue a full or partial refund as appropriate.
Approved refunds are processed back through Razorpay to the original payment method and typically appear within 5–7 working days, depending on your bank.
Helper membership fees are charged for the plan term selected. To raise a refund request, email justsolutiongurugram@gmail.com with your payment ID.